***
**Has the entity performed a social risk assessment(s) within the last three years?**
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## Assessment Instructions
Intent: What is the purpose of this indicator?
This indicator intends to assess the entity’s implemented process for assessing material social risk, and its understanding and mitigation of these risks. Systematic responses to social issues include effective risk assessment, thoughtful mitigation planning, and implementation of action plans.
Input: How do I complete this indicator?
**Select Yes or No:** If selecting 'Yes', select applicable sub-options.
**Material social issues:** Select all issues that are covered by the entity’s risk assessment process(es). It is possible to report using the ‘Other’ answer option.
### **Terminology**
**Child labor**
> Work that deprives children of their childhood, their potential and their dignity, and that is harmful to their physical or mental development including by interfering with their education. Specifically, it means types of work that are not permitted for children below the relevant minimum age.
**Community**
> Persons or groups of persons living and/or working in any areas that are economically, socially or environmentally impacted (positively or negatively) by an entity’s ope
**Contractors**
> Persons or organizations working onsite or offsite on behalf of an entity. A contractor can contract their own workers directly, or contract sub-contractors or independent contractors.
**Community development**
> Actions to minimize, mitigate, or compensate for adverse social and/or economic impacts, and/or to identify opportunities or actions to enhance positive impacts on individuals/groups living or working in areas that are affected/could be affected by the organization's activities
**Customer satisfaction**
> Customer satisfaction is one measure of an entity's sensitivity to its customers’ needs and preferences and, from an organizational perspective, is essential for long-term success. In the context of sustainability, customer satisfaction provides insight into how the entity approaches its relationship with one stakeholder group (customers).
**Human capital**
> Human capital refers to the knowledge, culture, skills, experience, and overall contributions of an organization’s workforce. It encompasses strategies for fairly attracting, developing, and retaining talent, fostering a productive and engaged workplace, and ensuring fair and effective workforce management. Many organizational approaches can contribute to human capital objectives, including talent development & advancement; skills-based hiring & development; and diversity, equity, and inclusion.
**Employee engagement**
> An employee's involvement with, commitment to and satisfaction with the entity.
**Forced or compulsory labor**
> All work or service which is exacted from any person under the menace of any penalty and for which the said person has not offered themselves voluntarily.
**Freedom of association**
> Right of employers and workers to form, to join and to run their own organizations without prior authorization or interference by the state or any other entity.
**Health and safety**
> Protecting the entity's stakeholders from harm or death due to injury or disease. Often, this is executed by developing policy, analyzing and controlling health and safety risks, providing training, and recording and investigating health and safety incidents.
**Labor standards and working conditions**
> Labor standards and working conditions are at the core of paid work and employment relationships. Working conditions cover a broad range of topics and issues, from working time (hours of work, rest periods, and work schedules) to remuneration, as well as the physical conditions and mental demands that exist in the workplace.
**Local employment**
> Providing jobs and skills to local people as employees, and to local contractors.
**Risk analysis**
> Studying probabilities and consequences given the existing controls, to identify the level of residual risk.
**Risk assessment**
> Careful examination of the factors that could potentially adversely impact the value or longevity of an infrastructure asset. The results of the assessment assist in identifying measures that have to be implemented in order to prevent and mitigate the risks.
**Risk evaluation**
> Comparing risk analysis results with risk criteria to determine whether the residual risk is tolerable.
**Risk identification**
> Identifying what could prevent an organization from achieving their objectives.
**Risk treatment**
> Control / mitigation of the risk.
**Social enterprise partnering**
> An entity's partnerships with organizations that have social objectives that serve as the primary purpose of the organization.
**Stakeholder relations**
> The practice of forging mutually beneficial connections with third-party groups and indivduals that have a stake in common interest.
**Supply chain**
> Range of activities carried out by organizations upstream from the reporting entity (i.e. with whom the entity has an indirect commercial relationship), which provide products or services that are used in the development of the entity's own products or services.
**Users**
> Users are people that interact physically with the asset when they use its services.
Validation: What evidence is required?
The evidence and ‘Other’ answer provided will be subject to manual validation.
#### Evidence
The provided evidence must:
* Confirm that a social risk assessment was conducted and clearly present the outcomes of the risk assessment.
* Include all elements of the risk assessment process aligned with the ISO 31000 Risk Management standard, including risk identification, analysis, evaluation, and treatment, for all selected social issues, highlighting or bringing attention to these where possible.
* Include all selected social issues within the assessment, highlighting or bringing attention to these where possible.
* Relate to an assessment that has taken place within the last three years, up to and including the end of the reporting year identified in EC4.
Evidence examples may include, but are not limited to:
* Documents or sections of documents, in their original or redacted form, such as:
* Corporate risk registers
* Social aspects and impacts registers
* H\&S inspections and audits
* Employee surveys
* Monitoring reports
* Annual reports
* Social impact assessments
* Social management plans/reports
* Meeting minutes or company presentations
* Procedure or process document(s) (e.g., from a risk management system) when supported with documentation that details the outcome of the risk assessment for selected issues.
See below for an example of a risk register structure:
| | Risk identification | Risk analysis | Risk evaluation and treatment |
| ------------- | ------------------- | ------------- | ----------------------------- |
| Social issues | Risk description | Risk rating | Mitigation measures |
| Likelihood | Consequence | Rating | |
**Contractor and/or operator engagement:** In some cases, an indicator addresses an activity that applies to the reporting entity, yet is undertaken by an assigned contractor, operator and/or contracted entity. This is often the case, for example, for PPP type arrangements. In these cases, when providing evidence, the participant should specify the entity undertaking the activity and the relationship to that entity, to verify how these actions are applicable to the reporting entity. Copies of redacted contractual agreements/clauses to verify these relationships are acceptable.
#### Other Answer
Ensure that the ‘Other’ answer provided is not a duplicate or subset of another option selected. It is possible to report multiple ‘Other’ answers. If multiple ‘Other’ answers are accepted, only one will be counted towards scoring. Answers referring to evidence and/or other indicators will not be accepted.
Validation Basics
## Scoring
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Scoring: How does GRESB score this indicator?
#### **Materiality-Based Scoring**
The scoring of this indicator is equal to the sum of the fractions assigned to the selected options and respective sub-options, multiplied by the total score of the indicator. The fractional points assigned to each option depend on their material relevance (as determined by the GRESB Materiality Assessment).
The entity **must** select all issues of ‘Medium relevance’ and ‘High relevance’ to obtain the maximum score.
Specific materiality weightings are assigned to the entity for each sustainability issue. The weightings are set at one of four levels for each of the issues:
* No relevance (scoring weight: 0)
* Low relevance (scoring weight: 0)
* Medium relevance (scoring weight: 1)
* High relevance (scoring weight: 2)
For more details, refer to the [Asset Scoring Basics](/completing-gresb-assessments/getting-started/scoring-basics.md) page or download the [Asset Materiality & Scoring Tool.](https://cdn.svc.gresb.com/gresb-prd-public/2026/INF_Documents/2026_GRESB_Infrastructure_Asset_Materiality_and_Scoring_Tool.xlsx)
#### **Evidence**
The evidence is manually validated and assigned a multiplier, according to the table below. The evidence must support the validation requirements. If any requirements are not met, the evidence may be partially accepted or not accepted, depending on the level of alignment with the requirements.
| Validation Status | Multiplier |
| ------------------ | ---------- |
| Accepted | 2/2 |
| Partially Accepted | 1/2 |
| Not Accepted | 0 |
#### **Other Answer**
The 'Other' answer is manually validated and assigned a score, which is used as a multiplying factor, as per the table below. Any accepted ‘Other’ answers will be scored at ‘Medium' material relevance (i.e., with a scoring weight of 1).
| Validation Status | Multiplier |
| ----------------- | ---------- |
| Accepted | 1/1 |
| Not Accepted | 0 |
| Duplicate | 0 |
Scoring Basics
***
References
[ISO 31000 Risk Management standard](https://www.iso.org/iso-31000-risk-management.html)
[Alignment with External Frameworks](https://www.iso.org/iso-31000-risk-management.html)
[SAM Corporate Sustainability Assessment (CSA) - 3.3.3 Emerging Risks](https://portal.csa.spglobal.com/survey/documents/SAM_CSA_Companion.pdf)[SAM Corporate Sustainability Assessment (CSA) - 3.3.4 Risk Culture](https://portal.csa.spglobal.com/survey/documents/SAM_CSA_Companion.pdf)
[GRI Standards 2016 - 102-29: Identifying and managing economic, environmental and social impacts](https://www.globalreporting.org/standards/gri-standards-download-center/)
## Get Support: Solution Providers
**GRESB Solution Providers** are independent, third-party organizations within the GRESB Partner network that offer specialized products, tools, and services to support sustainability performance outside the GRESB Assessment process.
Currently, there are no GRESB Solution Providers associated with this indicator.
GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.
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