# RP2.1: Incident Monitoring

<table data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><i class="fa-bullseye">:bullseye:</i> Maximum Score</td><td><strong>0.25 points</strong></td><td></td><td></td></tr><tr><td><i class="fa-input-pipe">:input-pipe:</i>  Input Method</td><td><strong>Assessment Portal</strong></td><td></td><td></td></tr><tr><td><i class="fa-pen-to-square">:pen-to-square:</i> Prefill</td><td><i class="fa-check">:check:</i> <strong>Eligible</strong></td><td></td><td></td></tr><tr><td><i class="fa-calculator">:calculator:</i> Scoring method</td><td><strong>Static</strong></td><td></td><td></td></tr><tr><td><i class="fa-shield-check">:shield-check:</i> Validation</td><td><strong>Evidence not required</strong></td><td></td><td></td></tr><tr><td><i class="fa-arrow-trend-up">:arrow-trend-up:</i> 2026 Updates</td><td><strong>None</strong></td><td></td><td></td></tr></tbody></table>

**Does the entity have a process to monitor controversies, misconduct, penalties, incidents, accidents, or breaches against the codes of conduct/ethics?**

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## Assessment Instructions

<details>

<summary><strong>Intent</strong>: What is the purpose of this indicator?</summary>

This indicator intends to identify whether the reporting entity has a defined process in place to communicate any misconduct to its stakeholders if the entity has incurred any environmental, social, or governance fines and/or penalties at its investment properties or elsewhere.

</details>

<details>

<summary><strong>Input</strong>: How do I complete this indicator?</summary>

Select yes or no. If yes, select all applicable sub-options.&#x20;

**Open text box:** The content of this open text box is not used for scoring, but will be included in the Benchmark Report. Participants should use this open text box to communicate on the process the reporting entity intends to follow in order to communicate any misconduct to its stakeholders.

**Other:** State the other stakeholder groups. Ensure that the other answer provided is not a duplicate of a selected option above. It is possible to add multiple other answers.

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The information in RP2.1 and RP2.2 may be used as criteria for the recognition of Sector Leaders.
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#### Terminology

**Accident**

> An unplanned, undesired event that results in damage or injury.

**Clients/customers**

> A customer is understood to include end-customers (consumer) as well as business-to-business customers.

**Community/public**

> Persons or groups of people living and/or working in any areas that are economically, socially or environmentally impacted (positively or negatively) by the entity’s operations.

**Contractors**

> Organizations or persons working on-site or off-site on behalf of an entity with a relationship determined by a contract, including property managers. A contractor may hire their own staff directly or hire subcontractors or independent contractors.

**Controversy**

> A prolonged public disagreement or heated discussion.

**Employee(s)**

> The entity’s employees whose primary responsibilities include the operation or support of the entity.

**Sustainability fines and/or penalties**

> Sanctions resulting from an illegal act or non-compliant behavior, which directly harms the environment and/or stakeholders of the entity.

**Incident**

> An unplanned, undesired event with actual or potential adverse impacts.

**Investors/shareholders**

> The entity’s current investors and/or equity stake owners in the entity.

**Misconduct**

> Unethical behavior, and more specifically, poor stewardship of environmental, social or governance issues, which may or may not result in legal action.

**Penalty**

> A punishment imposed for breaking a law, rule, or contract.

**Special interest groups**

> Organization with a shared interest or characteristic (e.g. trade unions, non-governmental organizations).

**Suppliers**

> Organization upstream from the reporting entity (i.e., in the entity’s supply chain), which provides a product or service that is used in the development of the entity’s own products or services. Note that for the purposes of this assessment, 'suppliers' only refers to tier 1 suppliers with whom the entity has a direct commercial relationship.

</details>

<details>

<summary><strong>Validation</strong>: What evidence is required?</summary>

Evidence not required.

</details>

## Scoring

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<details>

<summary><strong>Scoring</strong>: How does GRESB score this indicator?</summary>

The scoring of this indicator is equal to the fraction assigned to the selected option, multiplied by the total score of the indicator. It is not necessary to select all options to achieve the maximum score.

**Other:** The 'Other' answer is automatically validated and assigned a score which is used as a multiplying factor, as per the table below:

| Validation status | Score |
| ----------------- | ----- |
| Accepted          | 1/1   |
| Not Accepted      | 0     |
| Duplicate         | 0     |

**Open text box:** The open text box is not scored and is for reporting purposes only.

<a href="/pages/SmkaMa2MwR7Pm97QbSwO" class="button primary" data-icon="hundred-points">Scoring Basics</a>

</details>

<details>

<summary><em>References</em></summary>

GRI Sustainability Reporting Standards, 2016: 102-17, Mechanisms for advice and concerns about ethics

CDP Reporting Guidelines, Compliance

RobecoSAM Corporate Sustainability Assessment, 2017: 3.3.6, Report on breaches

</details>

## Get Support: Solution Providers

**GRESB Solution Providers** are independent, third-party organizations within the GRESB Partner network that offer specialized products, tools, and services to support sustainability performance outside the GRESB Assessment process.

The organizations below deliver commercially available solutions designed to help drive improvement for this indicator. Engagement is managed directly between the reporting entity and the Solution Provider.

GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.

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