# TC1: Tenant Engagement Program

<table data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><i class="fa-bullseye">:bullseye:</i> Maximum Score</td><td><strong>1 point</strong></td><td></td><td></td></tr><tr><td><i class="fa-input-pipe">:input-pipe:</i>  Input Method</td><td><strong>Assessment Portal</strong></td><td></td><td></td></tr><tr><td><i class="fa-pen-to-square">:pen-to-square:</i> Prefill</td><td><i class="fa-check">:check:</i> <strong>Eligible</strong></td><td></td><td></td></tr><tr><td><i class="fa-calculator">:calculator:</i> Scoring method</td><td><strong>Static</strong></td><td></td><td></td></tr><tr><td><i class="fa-shield-check">:shield-check:</i> Validation</td><td><strong>Other answer is manually validated</strong></td><td></td><td></td></tr><tr><td><i class="fa-arrow-trend-up">:arrow-trend-up:</i> 2026 Updates</td><td><strong>None</strong></td><td></td><td></td></tr></tbody></table>

***

**Does the entity have a tenant engagement program in place that includes sustainability-specific issues?**

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## Assessment Instructions

<details>

<summary><strong>Intent</strong>: What is the purpose of this indicator?</summary>

This indicator assesses the entity’s approach to engaging tenants on sustainability topics, including whether the entity has a formal tenant engagement program and the issues it covers. Effective engagement supports communication between landlords and tenants and helps integrate tenant needs, concerns, and feedback into operational and sustainability-related decision-making.

</details>

<details>

<summary><strong>Input</strong>: How do I complete this indicator?</summary>

Select yes or no. If yes, select all applicable sub-options.

**Percentage portfolio covered:** Calculate portfolio coverage based on floor area. If the floor area covered changed during the reporting year (for example, because of a change in the number of tenants), use the floor area percentage applicable at the end of the reporting year. The denominator represents the floor area of the whole portfolio as reported to R1. The percentage of portfolio covered must take into account the percentage of ownership at the asset level. Select one of the four categories provided in the dropdown menu.

### Terminology

**Building/asset communication**

> Publications, dashboards, elevator messages, and newsletters addressing sustainability-related issues.

**Engagement meetings**

> Individual meetings with specific tenants/occupiers to discuss sustainability-related issues.

**Sustainability guide**

> A document written for tenants/customers providing practical guidance on sustainability-related issues, including opportunities for action.

**Sustainability-specific issues**

> Topics related to the management of environmental, social, or governance issues.

**Events focused on increasing sustainability awareness**

> Events addressing the above sustainability-specific issues. They can be either private or open to the public, but they cannot be individual meetings with specific tenants/ occupiers.

**Feedback sessions with individual tenants**

> Meetings with individual tenants to gather feedback about sustainability-specific issues.

**Provide tenants with feedback on energy/water consumption and waste**

> Feedback to tenants regarding the energy/water consumption and waste including areas for improvement and reduction measures.

**Tenant sustainability training**

> A formal and structured training program addressing sustainability-related issues and opportunities for action.

**Social media/online communications**

> Online or social-media communications providing tenants/customers with information on sustainability-related issues and opportunities for action.

</details>

<details>

<summary><strong>Validation</strong>: What evidence is required?</summary>

No evidence required. Only the 'Other' answer is manually validated.

**Other:** State the issue included in the tenant engagement program. Ensure that the other answer provided is not a duplicate of a selected option above (e.g., Online message board when 'Social media/online platform' is selected). It is possible to report multiple other answers. If multiple answers are acceptable, only one will be counted towards scoring.

<a href="/pages/utxKQNLSUKyW8QMeUwEi" class="button primary" data-icon="shield">Validation Basics</a>

</details>

## Scoring

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<details>

<summary><strong>Scoring</strong>: How does GRESB score this indicator?</summary>

**Percentage portfolio covered:** The coverage percentage number is provided by selecting one of four drop-down menu options. The selected option then acts as a multiplier to determine the score according to the table below:

| Drop down option | Multiplier |
| ---------------- | ---------- |
| 0% - <25%        | 0.25       |
| ≥25% - <50%      | 0.5        |
| ≥50% - <75%      | 0.75       |
| ≥75% - 100%      | 1.00       |

**Other:** The 'Other' answer is manually validated and assigned a score which is used as a multiplying factor, as per the table below:

| Validation status | Score |
| ----------------- | ----- |
| Accepted          | 1/1   |
| Not Accepted      | 0     |
| Duplicate         | 0     |

**Open text box:** The open text box is not scored and is for reporting purposes only.

<a href="/pages/SmkaMa2MwR7Pm97QbSwO" class="button primary" data-icon="hundred-points">Scoring Basics</a>

</details>

## Frequently Asked Questions

<details>

<summary>Who should a hotel owner consider as tenants in the Real Estate Assessment?</summary>

For hotel assets, the definition of “tenant” depends on how the organization is structured:

* If the reporting entity both owns and operates the hotel, the hotel guests are considered the tenants.
* If the reporting entity owns the hotel but a third-party operator runs it, the operator is considered the tenant.

This definition applies across all relevant aspects, including indicators under Tenant and Community.

</details>

<details>

<summary>I'm an owner and occupier. How should I approach tenant-related questions in the
 Tenant &#x26; Community section of the Performance Component?</summary>

If you own and occupy your building, you should **not** consider your employees to be the tenants.
&#x20;The tenant engagement section of the assessment is likely not applicable, and you
&#x20;should select ‘Not Applicable.'

</details>

***

<details>

<summary><em>References</em></summary>

SASB-Real Estate Owners, Developers & Investment Trusts (March 2016): IF0402-12

GRI Sustainability Reporting Standards, 2016: 102-43, Approach to stakeholder engagement

</details>

## Get Support: Solution Providers

GRESB Solution Providers deliver specialized products, tools, and services to improve sustainability performance outside the Assessment process.

The organizations below deliver solutions that help drive improvement for this indicator.

GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.&#x20;

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden></th></tr></thead><tbody><tr><td><a href="https://www.gresb.com/partners/alveole/">See Directory Profile</a></td><td data-object-fit="contain"><a href="/files/EPDiOeUgoGluqOPP3xPo">/files/EPDiOeUgoGluqOPP3xPo</a></td><td>Alveole</td></tr></tbody></table>


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