# TC5.2: Tenant Health & Well-being Measures

<table data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><i class="fa-bullseye">:bullseye:</i> Maximum Score</td><td><strong>1.25 points</strong></td><td></td><td></td></tr><tr><td><i class="fa-input-pipe">:input-pipe:</i>  Input Method</td><td><strong>Assessment Portal</strong></td><td></td><td></td></tr><tr><td><i class="fa-pen-to-square">:pen-to-square:</i> Prefill</td><td><i class="fa-check">:check:</i> <strong>Eligible</strong></td><td></td><td></td></tr><tr><td><i class="fa-calculator">:calculator:</i> Scoring method</td><td><strong>Static</strong></td><td></td><td></td></tr><tr><td><i class="fa-shield-check">:shield-check:</i> Validation</td><td><strong>Other answer is manually validated</strong></td><td></td><td></td></tr><tr><td><i class="fa-arrow-trend-up">:arrow-trend-up:</i> 2026 Updates</td><td><strong>None</strong></td><td></td><td></td></tr></tbody></table>

***

**Does the entity take measures to incorporate the health & well-being program for tenants and local communities described in TC5.1?**

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## Assessment Instructions

<details>

<summary><strong>Intent</strong>: What is the purpose of this indicator?</summary>

The indicator evaluates the scope and quality of a program for promoting health and well-being through an entity’s real estate assets and services.

</details>

<details>

<summary><strong>Input</strong>: How do I complete this indicator?</summary>

Select yes or no. If yes, select all applicable sub-options.

### Terminology

**Acoustic comfort**

> Minimizing sound to promote mental well-being and in some instances, physical ear health. This could include building design and materials selection to promote acoustic comfort for users and efforts to protect the ear health of construction and industrial workers as well as mechanisms to limit noise disturbances in communities surrounding the entity’s assets during both construction and operations.

**Biophilic design**

> Design that draws upon the innate connection between humans and nature. This includes direct connections with nature, access to views, place-based design and interior design that includes plants, water and/or symbolic connections to nature through images, colors, and shapes.

**Building design and construction strategy**

> Approach to improving tenant and/or local communities' health and wellbeing via the building's design and construction. Examples include but are not limited to pursuing a building certification for developments, designing for connectivity, implementing green space, etc.

**Building operations strategy**

> Approach to improving tenant and/or local communities' health and wellbeing via operational activities post-occupancy. Examples include but are not limited to pursuing a building certification for standing investments, green cleaning methods, integrated pest management, regular health and safety risk assessments, etc.

**Health-related activities for surrounding community**

> Hosting events focused on promoting and supporting the local community's physical, mental, and/or social well-being. Examples include but are not limited to community yoga, cultural celebrations, community clean-ups, fundraising social events, etc.

**Improving infrastructure in areas surrounding assets**

> Update or develop infrastructure around buildings to enhance the health, safety, or wellbeing of tenants and the local community. Examples include but are not limited to adding bicycle racks outside of the building, increasing access to public transit, and improving street lighting.

**Inclusive design**

> Design that accommodates individuals of different religions, genders and gender identities, ages, ethnicities and ability levels. This could include the provision of multi-faith space, lactation room, age-friendly design and/or accessible design.

**Indoor air quality**

> The physical or biological characteristics of air within buildings. Indoor air quality (IAQ) is typically the product of outdoor quality mediated by the design and operation of building systems.

**Indoor environmental quality metrics**

> Measures of indoor environmental quality including measures of air quality, thermal comfort, acoustics, and lighting.

**Mental health and well-being**

> Mental health is defined as a state of well-being in which every individual realizes his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community.

**Operational performance**

> Elements of health & well-being observed during the day-to-day operations of a company, fund or asset (e.g., productivity, absenteeism, etc.).

**Physical activity**

> Promotion of health-focused physical activity events and access to spaces designated for recreation, including but not limited to green spaces, picnic areas, sport facilities, or children’s playgrounds.

**Physical and/or mental healthcare access**

> Access to health services including preventative services such as disease screenings and vaccinations, as well as mental health services such as depression screenings and counseling services. This could include the provision of such services in or around the workplace and/or access to such services through employer-provided or government-provided healthcare programs; as well as, preferentially selecting tenants based on the needs of the surrounding community and/or allowing the entity's assets to be used for health fairs or expos open to the surrounding community.
>
> Note: offering health insurance to employees can be considered as a form of providing access to physical/mental health care.

**Social health and well being**

> Social health and well-being relates to feelings of belonging and social engagement in the community. Determinants of social health and well-being within the built environment include design features meant to promote social cohesion such as common spaces.

**Social interaction**

> The provision of common spaces to promote social cohesion such as a café area, courtyard, garden, and/or activities that promote social interaction such as employee appreciation days, lunchtime policies, community events etc.

**Social and economic determinants of health**

> Social and economic determinants of health are the conditions in which people are born, grow, live, work and age. Relevant examples of social determinants of health include access to healthy foods and opportunities for physical activity. Relevant examples of economic determinants of health include opportunities for employment and education status.

**Thermal comfort**

> The thermal environment including air temperature, speed and humidity can impact employee thermal comfort. Research suggests that thermal comfort contributes to employee productivity and well-being.

**Urban regeneration**

> Revitalizing city areas currently in decline to develop them into prosperity, with a focus on environmental issues and social equity to ultimately improve affected communities' wellbeing and quality of life.

**Water quality**

> Reduction of water contamination risk and provision of clean fresh sources of water.

</details>

<details>

<summary><strong>Validation</strong>: What evidence is required?</summary>

No evidence required. Only the 'Other' answer is manually validated.

#### **Other Answer**

1. Other: State the type of needs assessment.
2. Other: State the health and well-being topic.
3. Other: State the action to promote health.
4. Other: State the outcome tracking method.

It is possible to report multiple other answers. If multiple other answers are acceptable, only one will be counted towards scoring.

<a href="/pages/utxKQNLSUKyW8QMeUwEi" class="button primary" data-icon="shield">Validation Basics</a>

</details>

## Scoring

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<details>

<summary><strong>Scoring</strong>: How does GRESB score this indicator?</summary>

The scoring of this indicator is equal to the sum of the fractions assigned to the selected options and respective sub-options, multiplied by the total score of the indicator.

**Other:** The 'Other' answer is manually validated and assigned a score which is used as a multiplying factor, as per the table below:

| Validation status | Score |
| ----------------- | ----- |
| Accepted          | 1/1   |
| Not Accepted      | 0     |
| Duplicate         | 0     |

This indicator is linked to TC5.1. In order to achieve points for this indicator, the number of points received in TC5.1 must be higher than 0.

<a href="/pages/SmkaMa2MwR7Pm97QbSwO" class="button primary" data-icon="hundred-points">Scoring Basics</a>

</details>

## Frequently Asked Questions

***

<details>

<summary>Who should a hotel owner consider as tenants in the Real Estate Assessment?</summary>

For hotel assets, the definition of “tenant” depends on how the organization is structured:

* If the reporting entity both owns and operates the hotel, the hotel guests are considered the tenants.
* If the reporting entity owns the hotel but a third-party operator runs it, the operator is considered the tenant.

This definition applies across all relevant aspects, including indicators under Tenant and Community.

</details>

<details>

<summary>I'm an owner and occupier. How should I approach tenant-related questions in the
 Tenant &#x26; Community section of the Performance Component?</summary>

If you own and occupy your building, you should **not** consider your employees to be the tenants.
&#x20;The tenant engagement section of the assessment is likely not applicable, and you
&#x20;should select ‘Not Applicable.'

</details>

## Get Support: Solution Providers

**GRESB Solution Providers** are independent, third-party organizations within the GRESB Partner network that offer specialized products, tools, and services to support sustainability performance outside the GRESB Assessment process.

The organizations below deliver commercially available solutions designed to help drive improvement for this indicator. Engagement is managed directly between the reporting entity and the Solution Provider.

GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden></th><th data-hidden></th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td><a href="https://www.gresb.com/partners/arc/">See Directory Profile</a></td><td><a href="/files/qCwIJPMETRWb1WHqU2Jp">/files/qCwIJPMETRWb1WHqU2Jp</a></td><td></td><td>Arc Perform</td><td></td><td></td><td></td></tr><tr><td><a href="https://www.gresb.com/partners/atmosair/">See Directory Profile</a></td><td data-object-fit="contain"><a href="/files/Llw14K6gjfU6nBmoVLxu">/files/Llw14K6gjfU6nBmoVLxu</a></td><td></td><td></td><td>Atmost Air</td><td></td><td></td></tr><tr><td><a href="https://www.gresb.com/partners/uhoo/">See Directory Profile</a></td><td data-object-fit="contain"><a href="/files/tPrzIhQ2kdjwcQ4QVYr7">/files/tPrzIhQ2kdjwcQ4QVYr7</a></td><td><a href="https://www.gresb.com/nl-en/partners/uhoo/">https://www.gresb.com/nl-en/partners/uhoo/</a></td><td></td><td></td><td>uHoo</td><td></td></tr><tr><td><a href="https://www.gresb.com/partners/stratcon/">See Directory Profile</a></td><td data-object-fit="contain"><a href="/files/BaPYS1r0lAso1qnsaVAx">/files/BaPYS1r0lAso1qnsaVAx</a></td><td></td><td></td><td></td><td></td><td>Stratcon</td></tr></tbody></table>


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