# Monitoring
The **Monitoring** aspect identifies how the entity monitors its stakeholders and the nature of their relationships.
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## RSE7.1: Monitoring Property/Asset Managers
:bullseye: Max Score
1 Point
:shield-check: Validation
Other Answer is Manually Validated
**Does the entity monitor property/asset managers’ compliance with the sustainability-specific requirements in place for this entity?**
#### Assessment Instructions
Intent: What is the purpose of this indicator?
This indicator evaluates how the participant monitors property/asset managers’ compliance with its sustainability requirements. Effective oversight helps ensure manager accountability and supports consistent implementation of the entity’s sustainability requirements across its portfolio.
Input: How do I complete this indicator?
Select yes or no. If yes, select all applicable sub-options.
### Terminology
**Checks performed by an independent third party or the entity's employees**
> Formal, structured checks that assess the compliance with sustainability-specific requirements in place for property/asset managers.
**External property/asset managers**
> Organizations or persons to which participants outsource some or all of their property and asset management functions.
**Internal property/asset managers**
> The part of the entity or persons that is/are responsible for the entity’s property and asset management functions.
**Monitoring of property managers**
> Performance evaluation and incentives put in place for property managers to employ sustainable processes in their day-to-day work.
**Property/asset manager sustainability training**
> A formal and structured training program addressing sustainability-related issues and opportunities for action.
**Regular meetings with property/asset managers**
> Meetings with property/asset managers that take place at least four times per year, addressing sustainability-specific requirements in place.
Validation: What evidence is required?
No evidence required. Only the 'Other' answer is manually validated.
#### **Other Answer**
State the other method used for monitoring. It is possible to report multiple other answers. If multiple other answers are acceptable, only one will be counted towards scoring.
**Professional standard:** If ‘require alignment with a professional standard’ is selected, state the professional standard. It is possible to report multiple standards.
Validation Basics
#### Scoring
Scoring: How does GRESB score this indicator?
The scoring of this indicator is equal to the fraction assigned to the selected option, multiplied by the total score of the indicator.
**Other:** The 'Other' answer is manually validated and assigned a score which is used as a multiplying factor, as per the table below:
| Validation status | Score |
| ----------------- | ----- |
| Accepted | 1/1 |
| Not Accepted | 0 |
| Duplicate | 0 |
Scoring Basics
***
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## RSE7.2: Monitoring External Suppliers/Service Providers
:bullseye: Max Score
1 Point
:shield-check: Validation
Other Answer is Manually Validated
**Does the entity monitor other direct external suppliers’ and/or service providers’ compliance with the sustainability-specific requirements in place for this entity?**
#### Assessment Instructions
Intent: What is the purpose of this indicator?
This indicator examines the methods used by a participant to monitor the compliance of external suppliers and/or service providers with the participant's sustainability-specific requirements. This indicator refers to stakeholders *other* than property/asset managers, who are covered by indicator RSE7.1.
Input: How do I complete this indicator?
Select yes or no. If yes, select all applicable sub-options.
### Terminology
**Checks by the entity’s employees or by external property/asset managers**
> Formal, structured checks that assess the compliance with sustainability-specific requirements in place for that supplier.
**Sustainability-specific requirements**
> Includes specification and use of sustainable and energy efficient materials, systems, equipment and onsite operating practices. Requirements can address site access, environmental impact, community impact, health and safety, etc.
**Monitoring of external suppliers and/or service providers**
> Performance evaluation and incentives in place for direct external suppliers and/or service providers to employ sustainability related processes in their day-to-day work.
**Regular meetings with suppliers**
> Meetings with suppliers that take place at least four times per year, addressing sustainability-specific requirements in place for that supplier.
**Update reports**
> Written reports received from contractors that address compliance with the sustainability-specific requirements in place for that contractor.
Validation: What evidence is required?
No evidence required. Only the 'Other' answer is manually validated.
#### **Other Answer**
State the other method used for monitoring. It is possible to report multiple other answers. If multiple other answers are acceptable, only one will be counted towards scoring.
**Professional standard:** If ‘require alignment with a professional standard’ is selected, state the professional standard. It is possible to report multiple standards.
Validation Basics
#### Scoring
Scoring: How does GRESB score this indicator?
The scoring of this indicator is equal to the fraction assigned to the selected option, multiplied by the total score of the indicator.
**Other:** The 'Other' answer is manually validated and assigned a score which is used as a multiplying factor, as per the table below:
| Validation status | Score |
| ----------------- | ----- |
| Accepted | 1/1 |
| Not Accepted | 0 |
| Duplicate | 0 |
Scoring Basics
***
References
GRI Sustainability Reporting Standards, 2016: GRI 308; GRI 414; 414-1; 412-1
RobecoSAM Corporate Sustainability Assessment, 2017: 3.5.2, Risk Exposure
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## Get Support: Solution Providers
**GRESB Solution Providers** are independent, third-party organizations within the GRESB Partner network that offer specialized products, tools, and services to support sustainability performance outside the GRESB Assessment process.
The organizations below deliver commercially available solutions designed to help drive improvement for this indicator. Engagement is managed directly between the reporting entity and the Solution Provider.
GRESB will continue to update this section as the GRESB Solution Provider network grows. Please check back regularly to find GRESB Solution Providers who can support your sustainability performance.
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