# D20: Employee Satisfaction Survey During the Last Three Years, If Undertaken

<table data-column-title-hidden data-view="cards" data-full-width="false"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><i class="fa-bullseye">:bullseye:</i> Maximum Score</td><td><strong>3 points</strong></td><td></td><td></td></tr><tr><td><i class="fa-building-columns">:building-columns:</i> Pillar</td><td><strong>Social</strong></td><td></td><td></td></tr><tr><td><i class="fa-tag">:tag:</i> Topic</td><td><strong>Implementation &#x26; Measurement</strong></td><td></td><td></td></tr></tbody></table>

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**Has the entity performed an employee satisfaction survey during the last three years?**

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## Assessment Instructions

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<summary><strong>Intent</strong>: What is the purpose of this indicator?</summary>

Property companies and REITs that act to understand employee satisfaction are prone to understanding critical issues within the business and can engage with staff to facilitate needs and thus improve employee retention.

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<summary><strong>Input</strong>: How do I complete this indicator?</summary>

Select yes or no. If yes, disclose where the online information can be found.

### Terminology

**Disclosure**

> The act of making information or data readily accessible and available to all interested individuals and institutions. Disclosure does not need to be public, but must be external to the reporting entity and cannot be an internal and/or ad hoc communication within the participating entity.  &#x20;

**Employee satisfaction survey**

> Survey measuring overall and work-specific employee satisfaction at the individual and organizational levels. The survey should directly address employee concerns and include the opportunity to provide recommendations for improvement. GRESB only accepts employee satisfaction surveys undertaken in the past three years.

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<summary><strong>Validation</strong>: What evidence is required?</summary>

**Evidence:** URL. Ensure that the hyperlink is not outdated and the relevant page is directly accessible. It is possible to provide multiple hyperlinks.

* Points will be awarded if it is disclosed that the employee satisfaction surveys are conducted at regular intervals, or
* If the use of a survey is reported upon in an annually published report.

A best practice example would include the date of the most recent employee survey, the percentage of employees covered, and the regularity with which the surveys are carried out, as well as the outcomes/action items derived from this survey.

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## Scoring

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<summary><strong>Scoring</strong>: How does GRESB score this indicator?</summary>

The answer options are validated based upon the hyperlink(s) collected by GRESB or provided by the constituent. Points are contingent upon the validity of the disclosure.

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<summary><em>References</em></summary>

GRI Sustainability Reporting Standards, (2016): 102-43, Approach to stakeholder engagement

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